Live-call answering

We remain the only practice management supplier to operate a ‘live-call’ answering system, meaning every call is answered by a fully trained technician who is ready and able to deal with queries immediately. This wealth of in-depth knowledge of how a veterinary practice operates, combined with our availability when we are needed most, makes our support team an invaluable resource for all our customers.

We’re here to help

We're open Monday to Friday between 8.30am to 5.30pm.

Call us on 0131 556 0555 or email support@vetsolutions.co.uk



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  • Support Videos

    Sometimes it’s easier to watch and learn, especially with a practice management system so we’ve created videos for some of the most popular queries we receive in the Support Team. You'll find them here on the website as well as on our YouTube channel.

    View all of our videos>
  • RoboVet

Knowledge Library

Our knowledge library is a centralised repository for information about RoboVet, Premvet and Ventana. Our most popular “How to” articles live here. We’ll keep adding to the library and if you’d like to request an article on a particular subject you can do so by emailing support@vetsolutions.co.uk.

View library

Training Schools

Our training schools are suitable for staff that are pretty comfortable with the basics within the RoboVet system and are ready to get into the really good stuff. The cost for the full day session is just £245 per person.

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